Improve End-User Device Stability

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Optimize the performance of end user devices and business-critical applications

If the end user device fails, your applications do too. To complicate matters, hybrid working brings into play a whole series of additional factors that can impact device performance and therefore your employees experience

IT organizations need to proactively manage and monitor end user device performance and configuration to detect performance issues, measure application and hardware stability and identify security risks, in order to troubleshoot problems that may appear. 

Benefits of Acumen

  • Detect device performance issues at scale, even across hybrid environments, to anticipate employee experience issues
  • Enhance perception of IT support services by taking effective actions to resolve device issues without user interruption
  • Improve IT efficiency by identifying and resolving endpoint issues and security vulnerabilities before users are impacted
  • Utilize insights to monitor technical performance and employee satisfaction, preventing potential incidents and minimizing downtime
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Gain proactive visibility into endpoint performance

Proactively detect device performance issues to ensure employees productivity. Identify non-reported issues at scale, across every device to improve employee productivity and digital experiences.

Quickly identify any digital friction that impacts productivity caused by poor device performance and immediately identify every device with the same problem to scale your fix across all of them.

Category and Version Sprawl

Inconsistency in products and versions of software tools across an organization can introduce compatibility and reliability issues that degrade an employee’s digital experience.

Acumen accurately reports on those product categories and versions, critical to organizational effectiveness, that deviate from the corporate standards.

IT professionals can use this information to quickly identify those users whose productivity is most likely to be impacted by the tools deployed to their endpoints and take action to remediate.

3. Category & Version Sprawl

Improve IT efficiency and perception of IT support services

Detect endpoint issues and security vulnerabilities before employees even know they have an issue or suffer any impact.

Leverage device, application, and digital employee experience (DEX) insights to monitor and identify drops in technical performance and employee satisfaction that signal potential incidents.

See Our Resources

Employee Experience and The Digital Workplace
Acumen Endpoint Intelligence Screenshot
Acumen For Endpoint Intelligence
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Insights on building better digital experiences that deliver IT cost savings