If the end user device fails, your applications do too. To complicate matters, hybrid working brings into play a whole series of additional factors that can impact device performance and therefore your employees experience.
IT organizations need to proactively manage and monitor end user device performance and configuration to detect performance issues, measure application and hardware stability and identify security risks, in order to troubleshoot problems that may appear.
Detect device performance issues at scale, even across hybrid environments, to anticipate employee experience issues
Enhance perception of IT support services by taking effective actions to resolve device issues without user interruption
Improve IT efficiency by identifying and resolving endpoint issues and security vulnerabilities before users are impacted
Utilize insights to monitor technical performance and employee satisfaction, preventing potential incidents and minimizing downtime
Proactively detect device performance issues to ensure employees productivity. Identify non-reported issues at scale, across every device to improve employee productivity and digital experiences.
Quickly identify any digital friction that impacts productivity caused by poor device performance and immediately identify every device with the same problem to scale your fix across all of them.
Inconsistency in products and versions of software tools across an organization can introduce compatibility and reliability issues that degrade an employee’s digital experience.
Acumen accurately reports on those product categories and versions, critical to organizational effectiveness, that deviate from the corporate standards.
IT professionals can use this information to quickly identify those users whose productivity is most likely to be impacted by the tools deployed to their endpoints and take action to remediate.
Detect endpoint issues and security vulnerabilities before employees even know they have an issue or suffer any impact.
Leverage device, application, and digital employee experience (DEX) insights to monitor and identify drops in technical performance and employee satisfaction that signal potential incidents.