Identify and Eliminate Digital Friction

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Boost productivity and remove inefficiency

While technology is the primary tool used to improve employee productivity, a common pitfall is recognizing and addressing sources of digital friction.

This is because digital friction often remains hidden. Committed employees endure poor experiences, unstable systems and fractured taskflows, patiently accepting poor performance of IT services or adopting workarounds to get work done. This needs to be addressed with a DEX platform that gives granular, second by second insight on how employees usage software and the user journeys they take.

Benefits of Acumen

Boosts overall employee productivity
Streamlines and simplifies workflows
Can deliver additional cost savings

Improves user experience and satisfaction
Opens up automation opportunities
Provides valuable data-driven insights

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Device and application stability

Ensuring device and application stability is a critical capability to combat digital friction. Closely monitor the performance of end-user devices and applications to detect any instabilities or issues that may disrupt your employees’ experiences.

With this capability in place, organizations can identify and address problems related to hardware and software, ultimately creating a smoother and more reliable digital workplace.

Endpoint performance tracking

Endpoint performance tracking is a key component in addressing digital friction. Continuously monitor endpoints to assess their performance and identify any potential bottlenecks or issues that may impede user productivity.

Closely track the performance of endpoints, to detect and resolve problems quickly, ensuring that users have access to responsive and well-functioning devices.

Visibility into application workflows and application switching

Understanding how applications are integrated and identifying any inconsistencies or interruptions within the workflow is imperative to reduce your digital friction. It allows you to discover instances of application switching and other disruptions that may impact user productivity.

By having clear insights into the application landscape and workflow dynamics, organizations can streamline processes, reduce unnecessary interruptions, and enhance the overall user experience.