Digital Employee Experience Telemetry as a Service

Access powerful digital experience and workplace analytics telemetry data, and leverage this data to create a more productive and engaged workforce that drives improved business outcomes.

Take DEX and workplace analytics telemetry data into your organizations data lake and add new depth to your insights with granular, second-by-second data on how every employee, in every location, interacts with the technology that enables them to get work done.

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Powerful Insights on Digital Workplace Experiences

Extend your organizations data lake and gain the insights necessary to understand employee behavior, enhance the work environment, inform strategic decisions, support change management, and drive innovation.

Add new depth to your data lake with powerful observation data will enable significant insights that enhance operational efficiency, improve employee engagement, and support data-driven decision-making.

Acumen features and capabilities

Comprehensive Data Collection
Scalable and Secure
Enhanced Security and Compliance
Understand Employee Interaction with Technology
Data Capture and Integration

Endpoint telemetry data encompasses detailed information about how employees interact with applications and digital process flows
Gain second-by-second data on key metrics associated with device, application and network stability and performance, software usage, task workflows and employee work patterns.
Ingest this rich dataset into your data lake and analyze comprehensive user interactions across every endpoint.
Enhance collaboration and enable your data scientists, IT professionals, and business stakeholders to analyze DEX telemetry data collaboratively, utilizing a single source of truth for insights.

The Scalable platform is designed to handle vast amounts of data, with 22,000,000 hours of workplace analytics data analyzed per day
Proven in significant deployments with global brands that gather telemetry data from 400,000 endpoints across their entire IT estate, typically gathering 700+ data points per person per day.
Trusted by leading organizations within security focused industry sectors such as the finance and defense.

Enable rapid detection and response to threats with access to data patterns that reveal unusual activity that may indicate security breaches or vulnerabilities.
Benefit from data and insights on task workflows using employee journey mapping to support compliance efforts by providing a comprehensive audit trail of user interactions and security events, helping organizations meet regulatory requirements.

Gain access to data on how employees interact with their devices and applications and illuminate patterns in workflow, tool usage, and overall productivity.
Analyze these interactions to identify which applications are most beneficial, which processes are bottlenecks, and how technology is impacting performance.
Retain DEX data for extended periods, allowing your data scientists to conduct longitudinal studies that reveal insights into evolving user behaviors, application performance, and technology adoption. This long-term perspective is invaluable for strategic planning and continuous improvement initiatives.
Enhancing Employee Experiences. Pinpoint digital friction issues that affect user experience and work with IT teams to develop solutions that foster a more seamless, engaging work environment.

Scalable embeds a consistent telemetry capability that will automatically record and transmit user-system interaction data to a centralized location for monitoring and analysis.
Data captured provides information from the point of first interaction (click / keystroke) to the last interaction, which is indicative of a user’s active work day. Only system and application interaction data is captured, with no visibility of content / material, keylogs, screen grabs etc
Scalable provides an HTTPS-based OData API for programmatic or direct access to stored data, such as that collected and processed by Acumen.
The API can be accessed directly from a web browser, an API development tool like Postman or suitable code. The API returns data in either XML or JSON formats.
Additionally, the platform that Acumen is built on fully supports schema extension and creation of custom views to pre-calculate or aggregate data where needed, saving time and processor cycles.

- Endpoint telemetry data encompasses detailed information about how employees interact with applications and digital process flows
- Gain second-by-second data on key metrics associated with device, application and network stability and performance, software usage, task workflows and employee work patterns.
- Ingest this rich dataset into your data lake and analyze comprehensive user interactions across every endpoint.
- Enhance collaboration and enable your data scientists, IT professionals, and business stakeholders to analyze DEX telemetry data collaboratively, utilizing a single source of truth for insights.
- The Scalable platform is designed to handle vast amounts of data, with 22,000,000 hours of workplace analytics data analyzed per day
- Proven in significant deployments with global brands that gather telemetry data from 400,000 endpoints across their entire IT estate, typically gathering 700+ data points per person per day.
- Trusted by leading organizations within security focused industry sectors such as the finance and defense.
- Enable rapid detection and response to threats with access to data patterns that reveal unusual activity that may indicate security breaches or vulnerabilities.
- Benefit from data and insights on task workflows using employee journey mapping to support compliance efforts by providing a comprehensive audit trail of user interactions and security events, helping organizations meet regulatory requirements.
- Gain access to data on how employees interact with their devices and applications and illuminate patterns in workflow, tool usage, and overall productivity.
- Analyze these interactions to identify which applications are most beneficial, which processes are bottlenecks, and how technology is impacting performance.
- Retain DEX data for extended periods, allowing your data scientists to conduct longitudinal studies that reveal insights into evolving user behaviors, application performance, and technology adoption. This long-term perspective is invaluable for strategic planning and continuous improvement initiatives.
- Enhancing Employee Experiences. Pinpoint digital friction issues that affect user experience and work with IT teams to develop solutions that foster a more seamless, engaging work environment.
- Scalable embeds a consistent telemetry capability that will automatically record and transmit user-system interaction data to a centralized location for monitoring and analysis.
- Data captured provides information from the point of first interaction (click / keystroke) to the last interaction, which is indicative of a user’s active work day. Only system and application interaction data is captured, with no visibility of content / material, keylogs, screen grabs etc
- Scalable provides an HTTPS-based OData API for programmatic or direct access to stored data, such as that collected and processed by Acumen.
- The API can be accessed directly from a web browser, an API development tool like Postman or suitable code. The API returns data in either XML or JSON formats.
- Additionally, the platform that Acumen is built on fully supports schema extension and creation of custom views to pre-calculate or aggregate data where needed, saving time and processor cycles.

How it works...

Scalable embeds a consistent telemetry capability that will automatically record and transmit user-system interaction data to a centralized location for monitoring and analysis. This provides data scientists and the leadership with rich usage data and behavioral insights about all systems that employees interact with.

To collect this information, an automated agent works silently in the background to track application and system interactions, capturing data across all programs based on active window usage interactions (web and non-web based), with both offline and online tracking capabilities. Data captured provides information from the point of first interaction (click / keystroke) to the last interaction, which is indicative of a user’s active work day.

The platform captures active window usage patterns, overlaid with data points such as User ID / Name, Application ID / Name, Active / Idle Time data, Session ID, Task Path, Timestamps, Webpage details etc.

Integration

Scalable provides an HTTPS-based OData API for programmatic or direct access to stored data, such as that collected and processed by Acumen. The API can be accessed directly from a web browser, an API development tool like Postman or suitable code. The API returns data in either XML or JSON formats.

Simple, efficient and logical access to stored data is key, which is why Scalable has committed to its HTTPS-based OData API for programmatic or direct access. Access methods direct from browser, via API development tools like Postman or direct access from your BI tooling or data lake analytics are all supported. Additionally, the platform that Acumen is built on fully supports schema extension and creation of custom views to pre-calculate or aggregate data where needed, saving time and processor cycles.

Get started with Scalable

Take control of the digital employee experience in your workplace, and discover how our DEX platform ensures the wellbeing and productivity of your workforce aligns with business goals. Let data lead the way in optimizing employee satisfaction, retention, and engagement.

Schedule Demo

Digital Employee Experience Telemetry as a Service

Powerful Insights on Digital Workplace Experiences

Acumen features and capabilities

Comprehensive Data Collection

Scalable and Secure

Enhanced Security and Compliance

Understand Employee Interaction with Technology

Data Capture and Integration