Successfully deploying collaboration platforms and driving adoption across the organization can be a significant challenge. In order to realize their full potential, it’s critical to understand the capabilities and readiness of both technology and employees at the outset and then monitor performance and progress on every step of the journey.
You can prepare for your digital transformation project by following these steps:
Acumen gives IT teams the accurate KPIs needed to gain control and visibility over the entire deployment process of collaboration platforms, giving your teams the data needed to measure performance efficiency, service adoption, and employee satisfaction.
Acumen monitors and correlates technical and end-user behavior KPIs to establish clear measures of adoption over time and compare the usage and performance of all collaboration tools used within the organization. This allows IT to identify champions and engage with late adopters and non-compliant users to help drive adoption and maximize ROI.
With Acumen, you can measure the progress of those efforts along the way.
Acumen delivers KPIs, analytics, and insights to help drive adoption and optimize performance by:
In many organizations, teams have recognized the advantages and performance gains that can be attained with collaboration platforms. However, if unmanaged, it can result in individual departments, teams, regions, or other groups interacting, communicating, and sharing content and ideas in any number of collaboration platforms. The resulting ‘category sprawl’ can lead to inefficiencies and information silos that are counter-productive to the initial collaboration goal and these issues often remain unaddressed through lack of visibility.
Acumen provides vendor-independent digital workplace insights, analytics, and KPIs across the major collaboration tools. Advanced algorithms combine technology and employee behavior data to uniquely deliver accurate, deep-dive, actionable intelligence covering the entire IT estate and enable IT to perform comparisons across technology platforms and provide context against other organizations.