Identify inefficient processes and optimize to improve productivity and improve processing times. Quickly gather data on the user journey and application workflow to understand where friction and delay is caused by functionality gaps or application switching.
Identify and eliminate communication silos and drive adoption of corporate productivity and collaboration platforms. Ensure everyone has access to documents and shared knowledge to do their work as efficiently as possible.
Gain deep insight into end users’ usage and experience data and the technologies they use to get work done, identifying any points of digital friction that can disrupt successful workflows; non performant applications, missing functionality forcing the need to switch applications, versioning, unstable devices or network access issues.
Acumen provides insight into hardware and software issues affecting the end-user estate, delivering KPIs and actionable insights and recommendations that improve the digital employee experience and boost productivity.
Target, promote, and track application use. See which employees, teams, roles, and locations require help. Create Power Users and get employees to master critical apps. Identify which solutions need higher adoption and rapidly boost adoption via campaigns leveraging usage data to track adoption progress.
Acumen provides the data and insights that help IT teams build exceptional – and, importantly, quantifiable – hybrid working end-user experiences, supported by optimal computing performance.