Digital Experience Management

Provide exceptional digital employee experiences

Deliver exceptional digital employee experiences with flexible, work from anywhere digital workplaces.  Measure and proactively optimise employee digital experiences with granular insights that expose digital friction associated with the devices, applications and application workflows that employees rely on.

Digital experience measurement and insights

Acumen provides deep insight into end users’ usage and experience data and the technologies they use to get work done, delivering KPIs and actionable insights.

Acumen’s employee experience analytics give you visibility into the stability, responsiveness, and performance of endpoints and software. With deep analysis of digital experiences by role, team and location, coupled with granular insights on user journeys and application workflows, Acumen gives digital experience leaders unparalleled insight on employee experience.

DEX observability and full endpoint analysis

Get an accurate and a comprehensive view of employee experience from endpoints across the entire IT estate.  Aggregate and monitor usage, performance and experience data from all the devices and applications your employees rely on in their work environment.

Digital experience scores give a complete view of their user experiences. Empirical data that can be correlated against subjective input from employees with device and app performance to identify when and why expectations aren’t being met.

Identify and eliminate digital friction

Surface potential issues that impact employee’s ability to get work done.  Expose application workflow bottlenecks, application switching, and device and application performance and stability issues that impact individuals, roles, teams or locations.

Make recommendations on actions to remediate and improve the digital experience for your employees and increase productivity.

Optimize Digital Experience transformation initiatives

Measure technology changes that impact employees at the endpoint level and ensure users are not experiencing friction or productivity impact during, or post, technology change

Use digital workplace analytics and insights to baseline, plan, drive adoption, optimize utilization, and stay in control.

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