New 2024 Digital Experience Research: 1-in-10 work hours lost to poor DEX

New research finds nearly 10% of working week wasted as IT departments unable to address digital experience failings for millions of employees

Major productivity losses caused by digital friction but US and UK IT teams lack access to relevant data to solve issues

New Scalable research from has revealed that IT departments are struggling to evolve and adapt to the new hybrid digital workplace, leading to significant loss of productivity for millions of workers. The survey of 400 US and UK IT decision makers (ITDMs) found that, on average, employees lose nearly four hours a week (3.78) because of digital employee experience (DEX) failings. Despite being aware of the impact poor digital experiences and digital friction have on productivity, IT teams lack the data to identify problems and optimize experiences.

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